Overview

This article provides guidance on how to enable and manage Challenge Ranking within an advocacy platform, allowing for control over the order in which challenges are presented to advocates. It covers ranking within channels, the Challenges Tab, and the Homepage Carousel.

 

Information

Understanding how to effectively order challenges can enhance user engagement by prioritizing certain challenges and ensuring a strategic flow of user activity.

Note: In the Challenges Tab, Challenges will always be shown after all Channels.

 

An example of the Challenges tab with ranked/unranked Channels as well as ranked/unranked Challenges would look like this:

Ranked Challenges will be shown first to Advocates, followed by any unranked Challenges.

By default, featured Challenges will have a rank of 1, and all other Challenges will have a rank of N/A. Challenges without a rank will be shown to Advocates in order of the creation date, with the most recently created Challenge being shown first.

 

Assigning Ranks to Challenges

To assign a Challenge a rank:

1. From the Edit Challenge page, click the rank dropdown.
2. Choose a number from 1-100.
3. Click Save.

Multiple Challenges can be assigned the same rank. For example, if two or more Challenges have the same rank, they will be ordered by creation date (most recently created Challenge is shown before the other to the Advocate). There is no need to rank Challenges consecutively.

To preview the order Advocates see Challenges in, change the sort order of Challenges on the Challenges tab to Rank. The targeting filters on the sidebar can be changed to preview how Challenges look to a certain group, or how Challenges look within a Channel.

When previewing the order of Challenges, remember that the filters on the sidebar help visualize how Challenges look to a certain group but do not account for other targeting rules that you may have set, such as previous challenge completion behaviour.

Note: When a Challenge expires, it will retain its rank until it is removed by an Admin or archived. Archived and expired Challenges will automatically have its rank changed to N/A.

 

Challenge Suggester

If the challenge suggester/ challenge recommendations feature is enabled, once the advocate completes a challenge, they will be presented with suggestions for other challenges.

The Challenge Suggester displays two challenges of the same type (challenge type).

If there aren’t enough challenges of the same type to display, it shows the most “popular” challenges (available challenges with the most number of activities).

The above is regardless of the channel.

 

FAQ

How does Challenge Ranking affect the order of challenges presented to advocates?

Challenge Ranking allows you to control the order of challenges presented to advocates. Ranked challenges appear first, followed by unranked challenges, which are sorted by creation date.

Can multiple challenges have the same rank?

Yes, multiple challenges can share the same rank. When this occurs, they are further ordered by their creation date.

What happens to the rank of a challenge when it expires?

An expired challenge retains its rank until it is removed by an Admin or archived. Once archived or expired, the challenge's rank is set to N/A.

Does the Challenge Suggester take into account the ranking of challenges?

The Challenge Suggester does not consider challenge ranking. It suggests challenges based on type similarity or popularity, independent of their rank.