Overview
This article provides a step-by-step guide for users to reset their forgotten passwords, including instructions from initiating the password recovery process to creating a new password. It also addresses common issues that may prevent users from receiving the password recovery email, such as being on the wrong login page or entering an incorrect email address, and offers solutions like checking the spam folder or contacting support.
Information
How to Reset 'Forgotten Password'
Learn what to look out for in the password recovery email and why you are not receiving it.
In this article, we will go over the following:
- How to reset your password
- Why you may not be receiving your password recovery email
Password Recovery
If you have forgotten your password, you can reset it from the login page.
Step 1: Click on 'Login with Email'
To begin the login process, click on the 'Login with Email' button.
Step 2: Click 'Forgot Password'
Step 3: Enter Your Email Address and Click 'Send Recovery Link'
To proceed with the recovery process, you need to enter your email address into the provided field. After entering your email, click the 'Send Recovery Link' button to receive a link that will allow you to reset your password.
Step 4: Go to your email and click on the link in the password reset email
After requesting a password reset, check your email inbox for the password reset email. Click on the link provided in the email to proceed with resetting your password.
Step 5: Enter a new password
At this stage, you will need to create a new password. Make sure to choose a password that is strong and secure, ideally containing a mix of letters, numbers, and special characters.
Not receiving the password recovery email?
There could be several reasons why you are not receiving your password recovery email. Below are the common issues that might be occurring:
You are on the wrong login page
You might be trying to log in from the general login page (usually app.postbeyond.com) and need to go to your company's specific login page. If you do not remember this page, please contact support! We are ready to assist. You can do this by clicking on the bottom-right corner widget or emailing support@postbeyond.com.
The email address entered is incorrect
The email address you have entered may not be the same one that is associated with your account on the platform. Sometimes you can have multiple email addresses as companies change this for branding purposes. If this might be the issue, try all email addresses that you are aware of.
The password reset email is in your spam folder
Check your spam or junk mail folder to see if the password reset email was filtered out of your main inbox.
Helpful Resources
Explore the following resources to assist you with managing your account:
FAQ
What should I do if I don't receive the password recovery email after following the steps?
Check your spam or junk mail folder, ensure you're on the correct login page specific to your company, verify that you've entered the correct email address associated with your account, or contact support for further assistance.
How can I create a strong and secure new password?
Choose a new password that includes a mix of letters, numbers, and special characters to enhance its strength and security.
What should I do if I'm unsure of which email address is associated with my account?
Try all email addresses that you may have used, considering that companies sometimes change email addresses for branding purposes. If you're still unsuccessful, reach out to support for help.
How can I contact support if I need further assistance?
You can contact support by clicking on the widget in the bottom-right corner of the page or by emailing support@postbeyond.com.
Priyanka Bhotika
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