Overview

This article provides a step-by-step guide on how to disable an advocate's account, either individually or in bulk, and outlines the implications of doing so. It also includes instructions for re-enabling an account and links to related articles for further actions such as deleting an account.

 

Information

Disabling an advocate's account is a reversible process that retains the advocate's points, badges, and interactions. This section provides detailed instructions on how to disable an account and what happens once an account is disabled.

 

Disabling an Individual Advocate's Account

To disable an individual advocate's account, click the pencil icon in the advocate’s profile. An image below illustrates the icon's location.

Alternatively, click on the advocate's name in the Advocates tab to preview their profile. Then click Actions to find the Lock Account option.

A flag will appear next to the advocate's name once the account is disabled, indicating the status change. The account can be re-enabled at any time.

For bulk account disabling, refer to the instructions in the article "Performing Bulk Actions On Advocates."

Performing Bulk Actions On Advocates

 

Effects of Disabling an Advocate's Account

When an advocate's account is Disabled/Locked, they will experience the following restrictions:

• Cannot log in and will see a message stating their account is disabled.
• Will not receive any email communication from the hub, including challenge notifications or challenge digests.
• Will be removed from all leaderboards.

Note that disabling an account does not permanently remove the advocate's access. For permanent removal, refer to Deleting Contacts.

 

FAQ

What happens to an advocate's points and badges if their account is disabled?

When an advocate's account is disabled, all points, badges, and comments/likes are saved. These can be restored if the account is re-enabled.

Can I re-enable a disabled advocate's account?

Yes, a disabled advocate's account can be re-enabled at any time, restoring their access to the hub and participation in activities.

How do I disable multiple advocate accounts at once?

To disable multiple accounts at once, you can use the bulk actions feature as described in the article "Performing Bulk Actions On Advocates."