Overview

This article provides a comprehensive guide on creating rewards for advocates within a program. It covers the types of rewards, setting up rewards, and managing fulfillment, eligibility, and redemption processes.

Information

Below is a detailed walkthrough of the process of creating and setting up rewards, including manual and Tango Card fulfillment, crafting headlines, managing redeeming options, and defining eligibility criteria.

• About Rewards
• Setting up a Reward

About Rewards

Rewards can range from company swag to dinners, training sessions, or charity donations. To learn about perks, see this article. In the Admin View, navigate to Program and select Rewards to access the Add a reward button and the Reward Template Library. For more details on creating a reward from scratch, refer to the Create a reward from scratch link.

Setting up a Reward

Upon choosing a template or creating a reward from scratch, you'll be directed to the reward edit page with sections for fulfillment, headline, redeeming, and eligibility. For automated gift card fulfillment via Tango Card, refer to this guide.

Fulfillment

The Fulfillment section allows you to choose between Manual or Tango Card fulfillment methods. Each option has specific criteria, such as selecting gift cards and setting values for Tango Card fulfillment. For manual rewards, you can require administrator approval for each redemption.

NOTE: It is recommended to require administrator approval for gift card redemptions to prevent abuse. First-time redemptions by users who did not join via invitation require administrator confirmation as a fraud protection measure.

Headline

Define the reward's Name and Description, and categorize it by Type. Add Reward Types in Your Hub's Settings for administrative clarity. Assign an image to visually represent the reward and decide whether to feature it prominently or include a disclaimer.

Redeeming

Define how Advocates can win the reward, either through a catalogue with points or as a Perk for specific challenges. Include options for customized information or shipping address requirements.

Eligibility

Target rewards to specific groups or individuals based on criteria such as region, behavior, or responses to questions. This allows for precise control over who can see and redeem rewards.

FAQ

What types of rewards can I offer my Advocates?

You can offer a variety of rewards including company swag, dinners, training sessions, or charity donations. The options are only limited by your imagination.

How do I set up automated gift card fulfillment?

To set up automated gift card fulfillment, you can integrate Tango Card with your AdvocateHub. Detailed instructions can be found in the provided guide.

Can I require administrator approval for reward redemptions?

Yes, you can set rewards to require administrator approval for each redemption. This is recommended for gift card redemptions to prevent system abuse.

How can I target rewards to specific Advocates?

Rewards can be targeted to specific Advocates based on criteria such as region, behavior, or responses to questions, allowing for precise control over reward visibility and redemption.