Is your advocate having trouble connecting a Facebook, Twitter, LinkedIn or Disqus profile to their account? Are they seeing the account already taken error message such as the one below?

This article will help identify the cause and explain how to fix this error.

Why does this happen?

The top causes for this occurring are:

• When your advocate has signed up to the same Influitive community OR another Influitive community with a different email address and connected their social media account to the other account. Social media accounts can only be connected to one email address across all Influitive-powered communities.
• When your advocate has tried connecting their social media accounts via the Influitive application. If they don't already have their social media accounts connected to their profile, it will create a duplicate account in the system. The social media account will be connected to the duplicate, NOT their original profile.

How can they connect their social media account?

What to include in the Support e-mail:

• Advocate's name
• Advocate's profile email
• Name of the social media they are getting the error for
• Assuming the information is available, their Facebook profile URL or the Twitter username or the LinkedIn URL
• Other information that might be helpful: have the advocates been registered on other Influitive-powered communities in the past? Do they have multiple accounts? If so, please provide the old email address that they've used in the previous AdvocateHub.