Overview
This article provides a guide on how to manage user interactions by enabling or disabling likes and comments on posts within a content library for internal viewing. It outlines the steps for administrators to toggle these features on a per-post basis and also covers how to delete user comments if necessary.
Information
Learn how to enable or disable likes and comments on posts within the content library for internal viewing. This feature can be toggled on or off for any piece of content at any time.
NOTE: If you do not see this feature when creating posts, it indicates that the feature is not enabled for your account. Please contact your Customer Success Manager (CSM) to have this feature added to your instance.
How to Enable/Disable Likes and Comments
Likes and Comments can be enabled or disabled when creating or editing a post from the Administrator side of the platform. This option is found at the bottom of the page.
These functions can be enabled or disabled at any time and on a post-by-post basis. When they are disabled, the ability to like and comment is removed from the post and becomes no longer visible to users.
How to Delete a User's Comments
If you are an Administrator, you have the authority to remove any user's comments on a post within the user interface of the platform. To do this, navigate to the desired post and proceed to the Comment section located at the bottom of the post. Here, you will find the comments associated with that post. By clicking on the pencil icon adjacent to the user's name, you will be presented with an option to delete the comment.
Helpful Articles
Explore the following articles to learn more about managing your posts:
FAQ
How can I enable or disable likes and comments on a post?
Likes and comments can be enabled or disabled by an administrator when creating or editing a post. This option is located at the bottom of the page on the Administrator side of the platform.
What should I do if I can't see the option to enable likes and comments?
If the feature is not visible when creating posts, it may not be enabled for your account. Contact your Customer Success Manager (CSM) to have the feature added to your instance.
Can likes and comments be managed after a post has been published?
Yes, likes and comments can be enabled or disabled at any time, even after a post has been published, on a post-by-post basis.
How can I delete a user's comment on a post?
As an Administrator, navigate to the desired post, find the Comment section at the bottom, click on the pencil icon next to the user's name, and you will be presented with an option to delete the comment.
Who should I contact if I need further assistance with managing likes and comments?
For additional support or questions, you can contact the support team at support@postbeyond.com.
Priyanka Bhotika
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