Overview
This article provides guidance for administrators on how to filter and manage advocate participation in testimonial challenges for product ABC. It outlines steps for adding qualifying questions, viewing advocate progress, rejecting inappropriate responses, and reinstating advocates if necessary. The process ensures that only relevant and qualified advocates contribute to the challenge.
Information
Scenario: As an administrator, you're looking for testimonials for product ABC. You've added a qualifying question to your testimonial challenge asking advocates if they use product ABC. All advocates who respond "No" should not continue to the next stages of the challenge.
How to prevent an advocate from continuing a challenge:
1. While on the In Progress tab of the Challenge, click on the advocate's name to expand the advocate's challenge information.
2. Click on More Options .
3. A list of possible actions will appear. To "reject" an advocate's response and prevent them from proceeding, check off I do not want the Advocate to continue this Activity . You will be presented with a description of what will happen when choosing this option.
If you change your mind - don't worry. We also have an Unreject feature. Unreject puts an advocate back to the stage they last completed . You can do this by going to the Rejected tab under the Challenge in question. From there, find the advocate you'd like to unreject and click the pencil icon beside their name. Choose Unreject and your advocate is ready to go!
FAQ
How can I prevent unqualified advocates from continuing in a testimonial challenge?
You can add a qualifying question at the beginning of the challenge to ensure only advocates who use product ABC can proceed. If an advocate responds "No," they should be prevented from moving on to subsequent stages.
Where can I view and adjust the status of participants in a challenge?
You can view and adjust the status of participants by navigating to the 'In Progress' tab, where you can click on the advocate's name for detailed information and manage their progress.
How do I reject an advocate's response to prevent them from continuing in the challenge?
To reject an advocate's response, click on the 'More Options' link and select "I do not want the Advocate to continue this Activity." This will prevent the advocate from making further progress in the challenge.
Is it possible to reinstate an advocate after rejecting their response?
Yes, you can reinstate an advocate by using the 'Unreject' feature, which restores the advocate to the last completed stage of the challenge. This is done by going to the 'Rejected' tab, locating the advocate, clicking the pencil icon next to their name, and selecting 'Unreject'.
Priyanka Bhotika
Comments