Overview
The article outlines the proper procedure for administrators to request advocates to retry a challenge, ensuring the process is conducted with clarity and respect. It covers how to handle incorrect testimonials, provide constructive feedback for improvement, and the steps advocates should take upon receiving a redo request, including editing their previous submissions.
Information
Scenario: An advocate provides a testimonial for product ABC but the challenge specifically asked for testimonials for a different product.
Administrators can ask advocates to re-do a previously-completed stage and optionally provide feedback.
Advocates can then click to View which will drop down with the heading Your activities for this challenge . The list will include the notification asking them to re-do a stage and will display any feedback the administrator provides.
When asked to re-do a stage, the advocate's previously-submitted responses will be available to them for editing so they don't need to start from scratch.
FAQ
What should an administrator do if an advocate submits a testimonial for the wrong product?
The administrator can request the advocate to redo the testimonial submission, ensuring that the request is for the correct product as specified in the challenge.
How can administrators provide feedback to advocates for challenge redos?
Administrators can include feedback when they request a redo of a previously completed stage, guiding the advocate on how to improve their submission.
Can advocates edit their previous responses when asked to redo a challenge?
Yes, advocates have access to their previously submitted responses and can make the necessary edits without starting from scratch.
What happens when an advocate receives a request to redo a challenge stage?
Advocates will see a notification in the "Your activities for this challenge" section, instructing them to redo a stage along with any feedback provided by the administrator.
Priyanka Bhotika
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