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Challenge Stage: Corporate Workflow

Overview

The article outlines the approval stage in a corporate workflow designed to manage and reward advocate challenges. It emphasizes the importance of administrators reviewing and confirming the completion of tasks by advocates, who can earn points for their efforts. The process includes the flexibility to request resubmissions for incomplete or incorrect tasks and highlights the ability to customize messages to advocates to improve communication and clarity.

 

Information

Ask your advocates to hang tight while you verify their challenge responses.

 

 

How it works

The purpose of this stage is to allow the administrator to approve an advocate's challenge response, and thus ensures advocates are receiving a fair amount of points for the work that they do. For example, if you ask an advocate to write a review of your company online, you could award them 50 points for completing that challenge, and then ask them to wait while you verify that they did write a review, at which point you could approve their response and award them an additional 300 points. The other benefit of this stage is it allows the administrator to ask advocates to repeat some of the challenge stages, in the event that they've misinterpreted instructions. When an advocate reaches this stage, they see a message saying that their response is being reviewed. An administrator will receive a notification that a challenge response needs reviewing. After verifying the challenge response, an administrator can choose to advance an advocate through this stage (thus marking that challenge as completed) or they can ask the advocate to re-submit their response.
 
 

Some best practice tips

The default instructions for this stage tell the advocate that your community team is reviewing their challenge response. However, you do have the option of customizing this message, and we recommend that you do so, in order to increase its clarity and relevance. (ex: The Influitive VIP team is checking out the online review that you wrote - stay tuned for more points!).

 

FAQ

What is the purpose of the approval stage in the advocate challenge process?

The approval stage allows administrators to review and approve an advocate's challenge response to ensure tasks are completed correctly and advocates are rewarded appropriately.

Can advocates be asked to redo their challenge submissions?

Yes, administrators have the flexibility to request that advocates redo certain aspects of the challenge if the instructions were not followed correctly.

Is it possible to customize the message sent to advocates during the review process?

Yes, customizing the message to advocates is possible and recommended to enhance clarity and relevance for the advocate.

What happens after an administrator reviews a challenge response?

Upon review, the administrator can either advance the advocate to the next stage and mark the challenge as completed or request that the advocate resubmit their response if necessary.

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  1. Priyanka Bhotika

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