Overview
The article explains the process of integrating G2 reviews with Influitive's AdvocateHub, enabling users to prompt and verify product reviews on G2 through challenges in AdvocateHub. It details the steps to enable the integration, including accessing integrations, enabling the feature, and setting up the integration with a focus on the correct handling of the API token. The integration automates the challenge completion based on G2's review approval and is available exclusively to G2 customers with certain package requirements.
Information
G2 and Influitive have worked together to create an integration that enables you to create a challenge in Influitive requesting a review of your product (or multiple products) on G2. When the advocate clicks through to G2 and leaves a review, the Influitive challenge will be automatically completed shortly afterwards, or you can opt to make the challenge contingent on whether or not G2 approves the review.
Please note: Only G2 customers who have access to their G2 site API settings can set up this auto-verification Influitive integration, which may require an additional fee or a different G2 customer package.
In Influitive: Enabling the G2 Integration in your AdvocateHub in the Integration Library
- Go to Integrations under your name on the top right corner of the screen and find the G2 integration card, and click Manage
- Click on Enable Integration
- Go to the Setup tab and select the Authorization Token
Do not include the word, "Token" when you copy/paste. Only copy the numbers string from the API Token. Make sure that there are no extra space before or after the API number string
In G2: Entering Authorization Token in G2's Settings
- On G2, click Admin on your profile.
- Click on Influitive Integration (under Settings ).
- Enter your G2 Integration Authorization Token (copied in step 3 above). Do not include the "Token", only copy-paste the Token numbers.
- Check the box beside Enable Influitive Integrations and save.
FAQ
What is the purpose of integrating G2 reviews with Influitive's AdvocateHub?
The integration is designed to prompt users to review products on G2 through challenges in AdvocateHub and automatically mark the challenge as complete when a review is approved by G2, streamlining the review process and enhancing customer advocacy.
Who can access the auto-verification integration between G2 and Influitive?
The auto-verification integration is available only to G2 customers who have access to their G2 site API settings and may require a specific customer package or incur additional fees.
What is an important note to remember when copying the API token for the integration?
When copying the API token, it is crucial to include only the numerical string and not the word "Token," ensuring there are no extra spaces before or after the string to avoid integration issues.
What are the next steps after setting up the integration between Influitive and G2?
Once the integration is set up, the next step is to create the AdvocateHub/G2 challenge, which will prompt users to review the product on G2 and facilitate the automatic challenge completion upon review approval.
Priyanka Bhotika
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