Overview

The PostBeyond User Removal Notification is a critical process designed to ensure GDPR compliance by notifying administrators when a user's data needs to be deleted from the company's database. The notification prompts program admins to take specific actions, including confirming the deletion within the platform and removing any related data from external databases and company files, to fully adhere to the right to be forgotten.

 

Information

What is the PostBeyond User Removal Notification?

The PostBeyond User Removal Notification is a process that informs administrators when a user needs to be deleted from the company's database in compliance with GDPR regulations.

 

Why does it happen?

This notification occurs to ensure that the company remains compliant with GDPR requirements, which mandate that users have the right to be forgotten and their data deleted upon request.

 

What are the actions required by a program admin?

A program admin must take the necessary steps to remove the user's data from the database and confirm the deletion, thereby adhering to the GDPR compliance guidelines.

 

 

What is the PostBeyond User Removal Notification?

The PostBeyond User Removal Notification is an email sent to the program admin after a user deletes themselves from PostBeyond.

 

 

Why does this happen?

Prior to January 2021, PostBeyond would delete all data pertaining to a user who actioned their account to be deleted within the platform. In order to remain GDPR compliant , PostBeyond is taking the extra step to ensure that ALL of the user's data is completely deleted - which includes data stored in external databases and files, such as the user's company.

 

 

What actions does a program admin need to take after receiving this notification?

There are 2 actions the admin will need to complete:

1. Removing PostBeyond data of the user in company files or databases like APIs.
2. Deleting the user from PostBeyond Platform.

The below email will be sent to the program administrator when a user requests deletion. Click the 'Delete User' button in the email to confirm the erasure of the user's personal data. If the action is not completed within 21 days, a follow-up email will be sent.

 

 

Removing PostBeyond data of the user in company files or databases like APIs

As the program admin, you will need to ensure that the user's PostBeyond data is removed from any company files or databases.

Some examples of the type of data that you may want to review include: reports downloaded from PostBeyond, reports sent by CSMs, any custom integrations.

We recommend speaking with your company's legal team. This is something you may not have to complete.

 

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FAQ

What is the purpose of the PostBeyond User Removal Notification?

The purpose of the PostBeyond User Removal Notification is to inform administrators about the need to delete a user's data to comply with GDPR regulations, specifically the right to be forgotten.

What actions must a program admin take upon receiving a PostBeyond User Removal Notification?

A program admin must confirm the erasure of the user's personal data within the platform and ensure that all user data is removed from any company files, databases, or custom integrations.

What happens if the program admin does not complete the required actions within 21 days?

If the required actions are not completed within 21 days, a follow-up email will be sent to the program admin to remind them to complete the data deletion process.

Should program admins consult with their company's legal team regarding the data deletion process?

Yes, it is recommended that program admins speak with their company's legal team to ensure that all necessary data is reviewed and properly deleted in compliance with GDPR.