Overview

This article provides a step-by-step guide for helping hub members reset their passwords. It includes instructions for triggering a password reset email and generating a password reset link.

 

Information

Follow these steps to assist a member with resetting their password, either by sending them a reset email or providing a direct reset link.

• Accessing the Member's Profile
• Sending a Password Reset Email
• Generating a Password Reset Link

 

Accessing the Member's Profile

Visit the member's Profile. You can access their full profile by searching for them in the Advocates Tab.

 

Once in their profile, click "Edit". This will bring up the Edit Advocate pop-up.

 

Sending a Password Reset Email

At the bottom of the Edit Advocate pop-up, select Forgot Password to automatically send a password reset email to the hub member.

 

Generating a Password Reset Link

Alternatively, you can choose Generate a Password Reset Link to create a link that you can manually give to your hub member. Click to copy the link.

Note: The password reset link will expire after 6 hours starting the moment you generate it!

 

FAQ

How can I access a member's profile to reset their password?

You can access a member's profile by searching for them in the Advocates Tab and then clicking on the "Edit" button.

What should I do if the member did not receive the password reset email?

If the member did not receive the password reset email, you can generate a password reset link and provide it to them manually. Ensure the member checks their spam or junk folder for the email as well.

How long is the password reset link valid?

The password reset link is valid for 6 hours from the time it is generated.