Overview

This article provides a step-by-step guide on how to engage with advocates by asking them questions during a challenge stage. It covers the different response formats available, the option to make responses mandatory or public, and the ability to save answers to an advocate's profile. Additionally, it explains how to reorder questions and compile responses for analysis.

 

Information

Ask your advocates some questions!

 

 

How it works

Use this stage to ask your advocates any type or series of questions. You can choose from a variety of answer submission options, including:

• Short answer (text)
• Long answer (text)
• Dropdown menu
• Radio Buttons
• Checkboxes
• Link (URL)
• Upload an Image, Video, or File
• Rating scale

You can specify whether or not an answer is required for each question and whether or not you would like the stage's responses to be made available to other advocates. You can also select "Save to Profile"  if you would like to save a response to a profile field in the advocate's profile.

When an advocate is completing the challenge, they simply respond to the questions and click Submit. You can export all responses into a CSV file for further study or use.

 

Re-ordering questions

You can reorder questions in this stage by dragging and dropping the items with your mouse.

 

Some best practice tips

This stage has a wide variety of uses; listed here are a few applications:

• Collect case studies by asking your advocates about how they use your product.
• Get feedback on marketing material (you can paste images or video links).
• Get feedback on your product or services, including customer service.
• Ask for ideas on how to improve your product or service - keep in mind that these are your expert customers!
• Find out what your advocates like or dislike about your hub and what other kind of challenges they'd like to see.
• Source ideas for discussion content.
• Find out which social sites or blogs your advocates/users frequent.

 

FAQ

What types of response formats can I use when posing questions to advocates?

You can choose from multiple response formats, such as multiple-choice, open-ended text, or rating scales.

Can I make the responses to the questions mandatory for advocates?

Yes, you can decide if a response is mandatory for each question you pose.

Is there an option to make the answers accessible to other advocates?

Yes, you can choose whether you want the answers to be accessible to other advocates or kept private.

How can I save responses to an advocate's profile?

You can use the "Save to Profile" option to store certain responses in the advocate's profile as a profile field.

Can I reorder the questions I pose to advocates?

Yes, questions can be reordered by utilizing the drag-and-drop feature with your mouse.